Last updated: January 16, 2024
Privacy Policy
PT Kamtuu Wisata
Indonesia ('Kamtuu Indonesia', 'we', 'us', 'our') are committed to protecting
and respecting your personal data privacy and complying with data protection
principles and provisions under applicable laws.
We may collect,
process, use and disclose your information when you use this website www.kamtuuindonesia.com
and/or the Kamtuu Indonesia App (together, ' Kamtuu Indonesia Platform') and
the services offered by Kamtuu Indonesia or the third party operators (the
'Operators') through Kamtuu Indonesia Platform (the 'Services') as described in
this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes
any person who accesses Kamtuu Indonesia Platform or use the Services.
This Privacy Policy
sets out the basis and terms upon which Kamtuu Indonesia collects, processes,
uses and/or discloses your information that is obtained from you when you
access Kamtuu Indonesia Platform and/or use the Services. Such information may
include personal information relating to or linked to a specific individual
such as name, residential address, telephone number, email address, travel document
information, vehicle rental information, insurance information, age, date of
birth, or any such information we have requested and you have provided through Kamtuu
Indonesia Platform ('Personal Information').
Please read this
Privacy Policy carefully. By
visiting Kamtuu Indonesia Platform, you are consenting to the collection,
processing, usage and disclosure of your Personal Information as set out in
this Privacy Policy.
·
Scope
of Terms
o • Kamtuu Indonesia reserves the right to
update, amend or modify the terms of this Privacy Policy or any part of it
without prior notice, and your continued access of Kamtuu Indonesia Platform or
use of the Services signifies your acceptance of the updated, amended or
modified Privacy Policy, unless if the changes reduce your rights in which case
we will ask for your consent. If you do not agree to all the terms and
conditions in this Privacy Policy and/or any subsequent updates, amendments or
modifications thereto, you must stop accessing or otherwise using Kamtuu
Indonesia Platform and the Services.
o • Accordingly, please visit this page if you
wish to access and view the current version of this Privacy Policy.
·
Collection
of Information
o We may collect Personal Information about you
that you provide to us while using Kamtuu Indonesia Platform and information
about how you use Kamtuu Indonesia Platform including when you open your user
account ('User Account'), visit Kamtuu Indonesia Platform or make reservations,
rentals and/or bookings for any intended Services or using the Services.
Providing your Personal Information to Kamtuu Indonesia is always on a
voluntary basis. However, we might not be able to provide you with certain
Services if you choose not to give us your Personal Information. For example,
we cannot open your user account or make reservations, rentals and/or bookings
for you if we do not collect your name and contact details.
o 1) Opening Your User Account
§ When you open with us a User Account or amend
any information of your User Account, we may collect your Personal Information,
such as your name, email address, username, password and telephone number.
o 2) Visit Kamtuu Indonesia Platform, Making
Reservations, Rentals, and/or Bookings for the Services or Using the Services:
§ When you visit Kamtuu Indonesia Platform (even
you have not registered an User Account or logged in), make reservations,
rentals, and/or bookings for any intended Services or use the Services, we may
collect and process certain information (which may contain your Personal
Information or may contain non-personally identifiable information but
nevertheless linked to your Personal Information) including but not limited to
those set out below:
§ (a) Copies of correspondence (whether by
e-mail, instant or personal messaging or otherwise) between you and us, and
between you and the Operators;
§ (b) Information necessary to fulfil your
reservations, rentals, and/or bookings with us and our Operators (including but
not limited to travel document information, vehicle rental information,
insurance information, age, and date of birth);
§ (c) Details of your usage of Kamtuu Indonesia Platform
(including traffic data, location data and length of user sessions);
§ (d) Feedback on and responses to surveys
conducted by Kamtuu Indonesia relating to the Services and newsletters which
may be published, circulated or distributed by Kamtuu Indonesia;
§ (e) Information automatically collected and
stored in our server or the server of our third party services provider by
using or accessing to Kamtuu Indonesia Platform (including the log-in name and
password for your User Account, your computers Internet Protocol (IP) address,
browser type, browser information, device information (including unique device
identifier), pages visited, previous or subsequent sites visited); and
§ (f) Information that is submitted in the input
or feedback that you provide to Kamtuu Indonesia AI Tools, including User
Inputs (as defined in the Terms and Conditions of Kamtuu Indonesia AI Tools);
for more information, please refer to the “Kamtuu Indonesia AI Tools” section
below.
o 3) When you use your mobile devices to visit Kamtuu
Indonesia Platform, we may collect information about you and your mobile device
as stated above. This can include location information if you have consented
and configured your mobile device to send us such information or upload photos
with location information to Kamtuu Indonesia Platform. Such location
information will be used in the ways and for the purposes as stated in this
Privacy Policy. For example, we may use your location to suggest nearby
Services during your travel or provide personalized content. You can change
your mobile device’s privacy settings at any time to deactivate the function of
sharing location information. Please note some features of Kamtuu Indonesia Platform
may be affected if you turn off such location sharing function. Should you have
any enquiries about your mobile devices’ privacy settings, we recommend you
contacting your mobile services provider or the manufacturer of your device.
·
If you make
reservations, rentals, and/or bookings for other individuals through the Kamtuu
Indonesia Platform, we may request personal information about such individual.
You must obtain all requisite consent of such individuals and ensure they are
aware of, understand and accept this Privacy Policy prior to providing their
personal data to Kamtuu Indonesia.
·
Kamtuu Indonesia AI Tools
o This section applies when you use “Kamtuu
Indonesia AI Tools”, which are the AI services and features that we make
available as part of our Services.
o Please do not provide any Personal Information
or confidential information when using or accessing Kamtuu Indonesia AI Tools.
o By using Kamtuu Indonesia AI Tools, you
acknowledge and agree that: (a) third party AI products (which we do not own or
control) support Kamtuu Indonesia AI Tools, including products made available
by Open AI, LLC, and that the use of Kamtuu Indonesia AI Tools will be governed
by Open AI’s terms and conditions and usage policies; (b) any information you
provide in connection with the use of Kamtuu Indonesia AI Tools may also be
collected and processed by any third party provider of such AI technology,
including OpenAI, in accordance with their privacy policy and other related
policies and (c) you will be bound by Terms and Conditions of Kamtuu Indonesia AI
Tools. We may use the information you provide to us to improve Kamtuu Indonesia
AI Tools.
·
Storage
of Information
o The Personal Information and other data we
collect from you may be transferred to, processed, and stored in our servers or
the servers of our third party services providers. Your Personal Information
will be stored as long as is necessary to fulfil any of the purposes described
in this Privacy Policy, or to comply with any (i) contractual requirement that
are necessary for the provision of the Services, and (ii) legal, tax or
accounting requirement.
o When it is no longer necessary for us to
process your Personal Information, we will either delete or anonymise the data
or, if this is not possible (for example, because your personal information has
been stored in backup archives), then we will securely store your personal
information.
o We will endeavor to anonymise or aggregate
your data if we intend to use it for analytical purposes or trend analysis.
o Kamtuu Indonesia will use reasonable endeavors
to maintain appropriate physical, electronic and organizational procedures to
ensure that your Personal Information and other data is treated securely and in
accordance with this Privacy Policy, and to protect such data against
unauthorized access or unauthorized alteration, disclosure or destruction of
data.
o Once we have received your information, we
will use strict procedures and security features to try to prevent unauthorized
access. Kamtuu Indonesia does not give any representation, warranty or
undertaking that the Personal Information you provide to us will be secure at
all times, and to the extent Kamtuu Indonesia has fulfilled its obligations
under no circumstances shall Kamtuu Indonesia be responsible for any losses,
damages, costs and expenses which you may suffer or incur arising from unauthorized
access to or use of your Personal Information.
o All payment transactions carried out by us or
our chosen third-party provider of payment processing services will be encrypted
using online encryption technology. You are responsible for keeping your chosen
password confidential and not to share your password with any third party.
·
Usage
of Information
o We process the Personal Information collected
in as far as necessary for performance of the contract with and providing
services to you. Besides, we process the other Personal Information collected
on the basis of our legitimate interests, which are the further improvement of
the services and for direct marketing purposes.
o For example, Kamtuu Indonesia will use
Personal Information and other data collected through Kamtuu Indonesia Platform
or when making purchases for the Services to create your User Account, to
fulfil your reservations, rentals, and/or bookings for the Services, to provide
you with the Services, to continually improve Kamtuu Indonesia Platform and the
Services, and to contact you in relation to the Services. This includes using
your Personal Information or such other data to achieve faster purchase
requests, better customer support and to provide you with timely notice of new
Services and special offers.
o From time to time, we may also make use of
your Personal Information to contact you for feedback on your use of Kamtuu
Indonesia Platform, to assist us in improving Kamtuu Indonesia Platform, or to
offer special savings or promotions to you, where you have indicated your
consent to receiving such communications. If you would prefer not to receive
notices of special savings or promotions, you may simply opt-out from receiving
them by replying to us through the hyperlink provided in these notices.
·
Disclosure
of Information
o We may from time to time share and disclose
your Personal Information and other data to third parties, some of whom may be
located outside of Indonesia. The circumstances under which such sharing and
disclosure will take place may include without limitation, the following:
§ 1) To successfully complete your reservations,
rentals, and/or bookings, or to otherwise implement our Terms of Use. We may
share your information with Operators or third parties (including but not
limited to holiday operators, activity providers, restaurants, shops,
transportation companies, railway companies, cruise companies, amusement parks,
telecommunication network operators, hotels, car rental companies, insurance
companies, etc.), both within and outside of Indonesia, who deliver or provide
goods and services or otherwise act on our behalf.
§ 2) If you are a visitor, to the relevant
Operator in connection with a Services which you have made reservations,
rentals, and/or bookings for or intend to make reservations, rentals, and/or
bookings for.
§ 3) If you are an Operator, to any visitor in
connection with the Services you are offering.
§ 4) To our third party service providers
(including Google Analytics), which we engage amongst others for the
performance of certain services on our behalf, such as web hosting services,
data analysis, marketing, market research, and to otherwise provide you with
customer service.
§ 5) If and to the extent required by any
applicable law, order of court or requests by any governmental authority to
make such disclosure.
§ 6) Within the Kamtuu Indonesia group of
companies. In case of a corporate transaction, in connection with the sale,
merger, acquisition, or other corporate reorganization or restructuring of our
corporation, your Personal Information may be disclosed, shared or transferred
to the new controlling entity or its authorized third party for carrying on our
business.
§ 7) To our advisors, agencies or other parties
concerned in order to protect the rights and property of Kamtuu Indonesia.
§ 8) In any other case, to any third parties
with your prior written consent (and in which case we will make it possible for
you to withdraw your consent as easily as it was to provide consent).
o We may also share aggregate or anonymous
information with relevant third parties, including our advertisers. Such
information does not contain any Personal Information and will not identify you
personally. However, in some occasions, these third parties may possess
information about you or obtain your information from other sources. When they
combine such information with our aggregate information, they may be able to
identify you personally.
o Your Personal Information may be transferred
outside of Indonesia and outside of the European Union, for the abovementioned
purposes. If such transfer takes place to a country that does not provide an
adequate level of protection, Kamtuu Indonesia will use reasonable endeavors to
ensure that appropriate safeguards are in place. Such safeguards include but
are not limited to (i) standard contractual clauses of the European Commission;
(ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other
appropriate cross-border transfer mechanisms.
o There may be links present on Kamtuu Indonesia
Platform which could result in you leaving Kamtuu Indonesia Platform and/or
being taken to other third party websites. You should note that any Personal
Information that you provide to these third party websites are not subject to
this Privacy Policy, and Kamtuu Indonesia is not liable for any losses, damages,
costs or expenses which you may suffer or incur in connection with you
providing or making available Personal Information or other data to such third
party websites.
·
Cookies
o Cookies are widely used in order to make
websites work, or work more efficiently. When you visit our Website, we collect
some of your Personal Information transmitted to us by your browser via
cookies. This enables you to access Kamtuu Indonesia Platform and helps us to
create better user experience for you. You will find more details about cookies
and similar technologies that we use, in our Cookies
Policy.
·
Your
rights
o You may at all times access, correct or erase
your Personal Information through Kamtuu Indonesia Platform via the user
portal, under “My Account”. Alternatively, you may make your data access,
correction or erasure request by sending your request by email at privacy@ kamtuuindonesia.com.
o Where mandatory under applicable legislation,
you may also request restriction of processing of your Personal Information or
object to processing by sending your request or objection by email at privacy@kamtuuindonesia.com.
You may also request a copy of the information that we hold about you by
sending your request by email at privacy@kamtuuindonesia.com.
o Please contact us via the contact details
mentioned below if you have a complaint regarding the processing of your
Personal Information.
o When handling any of these requests described
above, we have the right to check the identity of the requester to ensure that
he/she is the person entitled to make the request.
·
Inquiries
o If you have any questions about this Privacy
Policy, please contact us by email at privacy@kamtuuindonesia.com.